Refund policy

Last updated: November 5, 2026

We give customers of vexlinnmo.shop a 30-day free return service, including for purchases they decide they no longer want. This service provides additional benefits alongside mandatory consumer rights.

How to use the service

Notify us within 30 calendar days after delivery by emailing carq.camora@outlook.com. Include your order number, checkout email address, and the products you wish to return. Giving a reason is optional.

We will send the designated return destination and provide a prepaid shipping label or another return arrangement at our expense. You will not be charged return shipping, restocking fees, or return handling fees.

For voluntary returns, dispatch the goods within 14 calendar days after receiving the instructions. Retain your shipping receipt until the return is resolved.

Contact us before posting goods so we can arrange free shipping. Our business correspondence address is not automatically a return facility. Statutory cancellation does not depend on our approval.

Preparing the goods

Return products in the condition received, together with supplied accessories and original packaging where reasonably available.

Reasonable unpacking and inspection are permitted. Missing packaging alone does not remove statutory rights. Damage resulting from misuse may affect eligibility under our voluntary service, without limiting remedies required by law.

When a product is not as expected

Tell us promptly if goods arrive damaged, are defective, are incomplete, or differ from their description. Describe the issue and provide photographs if reasonably available.

We will arrange an appropriate remedy, such as repair, replacement, or refund, and pay related shipping costs. The voluntary 30-day period does not shorten longer statutory protections.

Refund amounts and payment

A complete order returned under this policy receives a refund of the amount paid for the goods and standard outbound delivery. For partial returns, we refund the returned goods and delivery charges refundable under applicable law.

We do not retrospectively deduct shipping because the retained merchandise falls below our free shipping threshold.

We review returns and issue refunds promptly after receiving the goods or sufficient return evidence, as applicable. Refunds go to the original payment method.

Funds generally appear within 3–7 business days after issuance, depending on your bank or payment provider. Mandatory refund deadlines take priority. Contact us if the credit has not appeared after seven business days.

Cancellation or exchange requests

Email us immediately to request cancellation before dispatch. If shipment has already occurred, we will explain the available return options.

For exchanges, contact us to confirm availability and arrangements.

UK statutory cancellation

For most online goods purchases, UK consumers may cancel within 14 days after delivery and return goods within the following 14 days without giving a reason.

Reimbursement is made without undue delay. Unless collection is offered, we may wait for the goods or return evidence, whichever comes first, and reimburse within 14 days of that event. If collection is offered, reimbursement is due within 14 days of cancellation.

Standard outbound delivery is refundable; optional premium supplements need not be refunded unless legally required. Lawful deductions may apply for diminished value caused by handling beyond what is necessary to inspect the goods. Our free returns and additional 30-day service remain available. UK returns guidance

You may cancel using any clear statement or this optional notice:

To: vexlinnmo, carq.camora@outlook.com
I/We cancel the contract for these goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature, only for a paper notice: